ASK & WE ANSWER

Typically, there are two main reasons.

• If the keypad is not lit up when you hit the keys, chances are the battery is dead. We
  recommend that you change them every year.
• If it is lit up, and still not working, there is a chance that it needs to be reprogrammed.
  Simply give us a call and we can walk you through that process.

There are usually two main reasons.

• You may need to change the battery.
• If the light on the remote is working, it may need to be reprogrammed. We would be
  happy to assist you if you give us a call.

• Many times, that can be because of a broken spring. Take a look at the bar across the
  top of your garage door. The spring / springs will be separated our unwound if it is
  broken.
• It could be that the wall station (pad with the button you press to open the garage from
  the inside) is defective or the wire has come away from the pad. Or, someone might
  have pulled the emergency release (the red handle on the operator track).

• Check to see if the red light on the safety sensor at the bottom of your garage door track
  is blinking. If it is blinking, it is either out of alignment or there is an obstruction.
• Often times, a cob web is blocking the sensor or someone has bumped into it and
  knocked it offline.

• We’ll need to come out and flip your sensors to the opposite sides of the garage door.
• The newer sensors are equipped to work even with direct sunlight.

• You should change them both. Both springs are the same age and have been exposed to
  the elements. There is a good chance it will break as well.
• Safety is a concern here. A spring breaking can be very dangerous when it happens.

• Have you checked the circuit breaker?
• Have you checked the outlet to make sure it working?

• If you are feeling handy, you can come in and buy it from us.
• If you are doing it yourself, we simply need to know the make / model of the door you
  have so that we can prepare the correct seal for you.
• For a small price, we can come out and replace your seal and give the rest of the door
  some preventative maintenance.

• You can come and visit us at the shop and purchase a new one. We can walk you
  through the programing process while you are here.
• You can also have us come out and walk you through how to program it and we can do a
  maintenance check up on your door.

• Over the phone with a credit card.  Just call us at (800) 264-0358.
• In the office with credit, cash or check.  Stop by during normal business hours:
  1685 N. Indianapolis Rd.
  Columbus, IN 47201
• Mail a check with the invoice to:
  Overhead Door Company of South Central Indiana
  PO Box 224
  Columbus IN 47202